About

Always willing to learn something new to help elevate and support others to the next level…Let’s work together.

I had the pleasure to work along clients face to face over the phone and on chat to help with technical issues for various applications.

I also have opportunities to help staff. My focus is to improve workflow, and make information accessible.

UX SKILLS

Empathizing with users by creating empathy maps, personas, user stories, and user journey maps
Defining user pain points
Ideating design solutions using Crazy Eights, How Might We, and competitive audits
Creating wireframes and prototypes on paper and digitally
Developing mockups using visual design elements and principles
Designing in Figma and Adobe XD
Conducting interviews and usability studies
Considering accessibility at every point in the design process

Current employment

OPTIONS Consulting Solutions- Office professional

Toronto, ON, (February 2022 – Current)

Temporarily assist office workers and management in various corporations on short and long-term assignments.

Previous employment

OANDA- Client Experience Associate

Toronto, ON, (March 2019 – December 2020)

Provided step-by-step support and clear guidance to customers in resolving multiple issues over the phone, email, and web-chat and achieved the highest customer satisfaction within the team.

FUTURETEL- Project Technician

Markham, ON, (October 2017 – March 2019)

Triaged over 2000 various refurbished/damaged cellular phone models per month and used diagnostic tools to ensure the quality of the phones met industry testing standards for distribution.

LiveXchange- Satellite Customer Service Representative

Richmond Hill, ON (January 2011- October 2015)

Managed three to four call centres’ call overflows on a contractual basis; handling 10-15 inbound and outbound inquiries per hour